Return Policy
Return Policy for Damaged Products – Chamki Jewels
At Chamki Jewels, we take great care in delivering high-quality jewellery to our customers. However, if you receive a damaged or defective product, we are here to assist you with a smooth and hassle-free return or replacement process.
Eligibility for Return
You may return a product if:
- It arrives in a damaged or defective condition.
- It has a manufacturing defect.
- You notify us within 48 hours of receiving the product.
Steps to Initiate a Return
- Contact Us: Email us at chamkijewels@gmail.com or WhatsApp us at +91 91408 22715 within 48 hours of delivery.
- Provide Proof: Share clear photos/videos of the damaged product and its packaging.
- Approval & Return Process: Once the damage is verified, we will provide instructions for the return or replacement.
- Return Shipping: We will arrange a return pickup or provide the return address. In some cases, we may offer a replacement without requiring a return.
Refund & Replacement
- Replacement: If the item is in stock, we will send a replacement at no extra cost. Once approved, the replacement will be delivered within 7–10 business days.
- Refund: If a replacement is unavailable, we will process a full refund to your original payment method within 7–10 business days after receiving and inspecting the returned product.
Exceptions
- We do not accept returns for minor color variations due to lighting or screen settings.
- Return requests made after 48 hours of delivery will not be accepted.
- The product must be unused and returned with original tags, box, and packaging.
For any questions, feel free to contact our support team. We appreciate your trust in Chamki Jewels!