Return Policy

Return Policy for Damaged Products – Chamki Jewels

At Chamki Jewels, we take great care to deliver high-quality jewellery to our customers. Since we deal in delicate items, we have a transparent process to ensure your satisfaction in case of any issues.

⚠️ MANDATORY: To process any damage claim, it is mandatory to provide a clear, uncut unboxing video of the parcel from the moment you start opening it until the product is fully visible. Claims without an unboxing video will not be accepted.

Eligibility for Return

You may request a return or replacement only if:

  • The product arrives in a damaged or defective condition.
  • The product has a significant manufacturing defect.
  • The defect is clearly visible in the mandatory unboxing video (recorded while opening the parcel for the first time).
  • You notify us within 24 hours of receiving the delivery.

Steps to Initiate a Return

  1. Contact Us: Email us at chamkijewels@gmail.com or WhatsApp us at +91 91408 22715 within 24 hours of delivery.
  2. Provide Proof: Share your Unboxing Video along with clear photos of the damaged product and its packaging.
  3. Review & Approval: Please note that the Chamki Jewels team will review the video/proof provided and will have the final authority to confirm whether the return or replacement request is approved.
  4. Return Process: Once approved, we will either arrange a return pickup or provide you with the return instructions.

Refund & Replacement

  • Replacement: If the item is in stock, we will send a replacement at no extra cost. Once approved, the replacement will be delivered within 7–10 business days.
  • Refund: If a replacement is unavailable, we will process a full refund to your original payment method within 7–10 business days after receiving and inspecting the returned product.

Important Exceptions

  • No Unboxing Video: If an unboxing video recorded during the first-time opening is not provided, we cannot process the damage claim.
  • Minor Variations: We do not accept returns for minor color variations due to lighting, screen settings, or the handmade nature of the jewellery.
  • Time Limit: Return requests made after 24 hours of delivery will not be accepted under any circumstances.
  • Condition: The product must be unused and returned with original tags, box, and packaging.

For any questions, feel free to contact our support team. We appreciate your trust in Chamki Jewels!